How Grupo Minori reduced rework and projected R$400,000 in annual savings
Claims investigations relied on spreadsheets and email, with errors and limited traceability. Magical built a platform around Minori's actual workflow, centralizing audits and giving leadership greater control.
Project results
- R$400k/yearin projected savings from the new workflow
- Annual projection for claims investigations after replacing the off-the-shelf ERP and reducing rework and manual corrections.
- 2 analystsin equivalent capacity returned to operations
- Full-time equivalent capacity attributed to fewer errors and corrections in the centralized claims investigation workflow.
The problem
Grupo Minori's claims investigations ran on decentralized spreadsheets and email inboxes, with audits depending on each person's individual method. Off-the-shelf software would have required Minori to change its operations to fit the product. We built a platform around the workflow already in place.
What Magical did
Web platform designed around the existing process, with stages, roles and rules reflecting actual operations instead of forcing teams to fit a generic product
End-to-end claims auditing centralized in place of spreadsheets and email
Executive dashboard with full traceability and role-based management
The impact
R$400,000 in projected annual savings from replacing the off-the-shelf ERP and reducing rework and manual corrections
Centralization reduced operational errors and freed capacity equivalent to 2 full-time analysts
Leadership gained real-time visibility to audit the process recorded in the platform
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InsuranceService
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24 hours a day
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Conversational support on WhatsApp, available 24 hours a day for family caregivers.
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